Refund policy

We offer a 30-day right of return. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@sebuya.com. Please note that returns must be sent to the following address: Sebuya, Fatih Üner, Frankfurter Straße 123, 51147 Cologne, Germany

If your return is accepted, we will send you a return label together with instructions on how and where to send the parcel. Items sent back to us without a return having been requested beforehand will not be accepted.

If you have any questions about returns, you can contact us at any time at info@sebuya.com.

Damage and problems
Please check your order on receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the problem.

Exceptions / items not eligible for return
Certain items cannot be returned, for example perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately we cannot accept returns of sale items or gift cards.

Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate order.

European Union – 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@sebuya.com.

This is a courtesy translation. In the event of any discrepancy, the German version of this text shall prevail.